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Assessment – Improved customer discovery
April 16, 2021
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Question 1 of 10
1. Question
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- Generalised approaches with undifferentiated treatment of customers and segments
- Personalised approaches with individual treatment of each customer
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Before AI
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With AI
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Question 2 of 10
2. Question
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Question 3 of 10
3. Question
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Question 4 of 10
4. Question
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Question 5 of 10
5. Question
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- Address and treat each customer individually
- Treat groups of customers in a more generalized way
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"Segment-of-One"
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Old segmentation
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Question 6 of 10
6. Question
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Question 7 of 10
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Question 9 of 10
9. Question
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- Speech recognition
- Image recognition
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To identify the mood of the client when they call
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To identity the mood of the client when they visit
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Question 10 of 10
10. Question
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