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Assesment 1 of 0

Assessment – Improved customer experiences

April 16, 2021

Assessment – Improved customer experiences

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Question 1 of 3

1. Question
- Expanded scope of products and services by new AI functionalities
- Better price-performance ratios for the customers
- Better product / service quality
- Accelerated service delivery
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Question 2 of 3

2. Question
Sort elements
- Dictate messages on smartphones by voice
- Get faster responses to your inquiries
- Get responses to your inquiries 24×7
- Unlock smartphones by face recognition
- Expand product scope with speech recognition
- Improve service speed with software bots
- Enhance service scope with chatbots
- Expand product scope with image recognition
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Question 3 of 3

3. Question
- Giving commands and dictate texts by speech recognition
- Self-driving suitcase following its owner
- Improving internal sales effectiveness by detecting customer moods by image recognition
- Reducing a bank’s risk exposure by a better evaluation of its customers’ risk profiles
- Unlocking an iPhone by face recognition
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Hint

Hint: The focus is on the customer experience of products.

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