L1.4.1 Assessment – AI as an Enabler (3) Improved customer experiences
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Question 1: What are levers to improve the customer experience for products and services by AI?CorrectIncorrect
Question 2: Drag and drop the new customer experience use case to match the product or service improvement by AI.
- Dictate messages on smartphones by voice
- Get faster responses to your inquiries
- Get responses to your inquiries 24×7
- Unlock smartphones by face recognition
Expand product scope with speech recognition
Improve service speed with software bots
Enhance service scope with chatbots
Expand product scope with image recognition
Question 3: Which of the following are examples of improved customer experience with extended product scope using new AI functionalities?CorrectIncorrect
Hint: The focus is on the customer experience of products.