L1.4.1 Assessment – AI as an Enabler (3) Improved customer experiences
L1.4.1 Assessment – AI as an Enabler (3) Improved customer experiences
April 19, 2021
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Question 1 of 3
1. Question
Question 1: What are levers to improve the customer experience for products and services by AI?
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Question 2 of 3
2. Question
Question 2: Drag and drop the new customer experience use case to match the product or service improvement by AI.
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- Dictate messages on smartphones by voice
- Get faster responses to your inquiries
- Get responses to your inquiries 24×7
- Unlock smartphones by face recognition
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Expand product scope with speech recognition
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Improve service speed with software bots
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Enhance service scope with chatbots
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Expand product scope with image recognition
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Question 3 of 3
3. Question
Question 3: Which of the following are examples of improved customer experience with extended product scope using new AI functionalities?
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Hint: The focus is on the customer experience of products.
